Next to the Explore DEEP button is the ? (question mark) icon. A tab also appears on the left hand side of any page on the DEEP: Bug and Feedback. Both support the user navigating DEEP.
The ? icon will send you directly to the Zendesk support page. This page contains the DEEP User Guide you are now reading.
The Bug and Feedback tab opens a message tab for users to contact the DEEP support team. Send support requests and feedback via this channel.
While your name is optional to utilize this tab, your email address is mandatory so that the support team can reach you. Adding a link to the issue can facilitate the support team as they assist you.
Please complete a priority scoring to show the emergency level of your request:
- Blocker: The platform is unusable without this issue / Data is wrong
- Critical: This issue if not fixed will cause data related issues in the future
- Major: Make life of users a lot easier
- Minor: Good to have features
- Future Development: Future features
Then specify if the request concerns a Bug or a Feature. After this, you will be able to explain in detail your request and to add files if needed. Finally, click the Send button.