I cannot find the connectors

luis molina

• August 10, 2022 08:45

Hi, I registered myself in the DEEP, and created a new project, I can see the sources, but I cannot find the connectors, I have checked the videos from support, but in the application I cannot find it, can you help me?

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  Ewan Oglethorpe

  • August 10, 2022 10:05

  Hey luis molina, thanks for your question. Did you see this video on connectors? https://deephelp.zendesk.com/hc/en-us/articles/360020286351-Adding-and-editing-Connectors.

  You will first need to set them up from the project panel, then they will appear as an option under 'add sources' in the tagging page. Let me know if that clarifies things further.

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  luis molina

  • August 11, 2022 11:25

  Hi Ewan, thanks for answering. I cannot see the connector link in the page, in the video I see it up right, but in my project I only see Home and Tagging options.

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  Ewan Oglethorpe

  • August 11, 2022 11:47

  luis molina the connector setup page is in the project management page; if you click on the pencil icon next to your project name in the top left of your screen, you'll see the option for Connectors at the top of the screen

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  luis molina

  • August 11, 2022 13:29

  we are near, but not still, this is what I see clicking on the pencil

  

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  DEEP Support

  • August 11, 2022 21:15
  • Edited

  Hello Luis, 

  Please try to refresh the site, if it doesn't work, try to clean your cached content and reopen DEEP. Please let us know if it works. 

   

   

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